What areas do you service in West Sussex?

We currently serve Crawley, Horsham, East Grinstead, Haywards Heath, and surrounding areas across West Sussex and parts of East Surrey.

If you’re outside of these areas, we may still be able to help — please get in touch with your postcode and we’ll confirm availability.

What cleaning products do you use?

We use eco-friendly and high-quality cleaning products to ensure maximum cleanliness while being safe for your family and pets.

do you provide products and equipment?

Yes — we supply absolutely everything required for your clean. Our equipment includes hoovers, mops, buckets, microfiber cloths, polishing pads, carpet cleaners, spot washers, and professional-grade tools. All products used are DEFRA-approved, eco-conscious, and pet-safe, chosen for both performance and safety.

Our clients never need to provide a single item unless they prefer a specific brand or have particular product sensitivities, in which case we’ll happily accommodate your request.

Are your cleaners fully trained and insured?

Yes. We are fully insured with comprehensive public liability, key-holding, and accidental damage cover for your complete peace of mind.

Every staff member is fully vetted, background checked, and personally trained before entering any client’s property. We maintain strict confidentiality and adhere to data protection and privacy protocols.

what makes your HYGIENE standards different from others?

Our hygiene standards are what truly set us apart. We run our cleaning operation with the same precision and discipline as a clinical environment — every item, tool, and surface is tracked, logged, and cleaned according to strict internal policy. We never reuse mop heads, or cloths between properties — each clean starts fresh. Every piece of equipment is disinfected and deep cleaned multiple times a week, and we keep meticulous written and digital logs recording when each item was last sanitised. These logs are available for inspection by any client upon request.

Cross-contamination is simply not an option in our business. We work to eliminate it entirely.

how do you ensure HYGIENE between homes?

Our cleaning process follows a “closed loop” system. Each home has its own dedicated microfibre sets for the duration of the clean, colour-coded by task (e.g. bathroom, kitchen, general surfaces). Once a clean is complete, all cloths and mop heads are sealed in sanitation bags and returned to base for disinfection.

Vacuum attachments and carpet cleaners are dismantled and washed using approved antibacterial agents, and all handheld equipment is sanitised using contact-safe disinfectants.

Our aim is simple: when we arrive at your home, we bring nothing but clean, sanitised tools and fresh energy.

are your products safe for children, pets and allergy suffers?

Yes — we only use products that meet or exceed DEFRA and EU safety standards. Where possible, we opt for low-VOC, biodegradable, and cruelty-free products. For clients with specific allergies, respiratory conditions, or sensitivities, we can provide a full product list in advance or tailor our product range accordingly

Is there a minimum booking requirement?

Yes. Our minimum booking duration is 2 hours per visit, except for concierge-only tasks such as laundry or ironing, which can be booked separately

Do I need to be home during the clean?

No — many of our clients choose to provide keys or door codes. We are fully insured for key-holding, and every key is coded, signed, and stored securely in a locked system when not in use. If you prefer to be present, we’ll work around your schedule and comfort level.

What can I expect when the team arrives?

We’ll arrive promptly in uniform, with all equipment sanitised and ready to use. After a short walkthrough to confirm priorities, we’ll begin your clean following a structured checklist unique to your service type. Each team member has a defined role to maximise efficiency and consistency. We work methodically, communicating any concerns or discoveries (like maintenance issues or stains) before acting.